We tried to keep the Outlook client open and reseting the network adaptator, but it does not reconnect the client. We tried to keep the Outlook client open and disconnecting/reconnecting network but it does not reconnect the client. Hiting 'Update the folder' or 'Send/receive' fails as Outlook is Disconnected and it does not reconnect the client. The issue is not random at all and is happening every time when turning to sleep and resuming. The only issue is Outlook client which stay Disconnected and we need to close the client and open it again. When the users resume from sleep, all the network/internet connectivity works perfectly well (even Skype For Business which is going back online). We are in o365 with Exchange Online & Outlook 2016, Win10 Ent LTSB 1607.īoth users which have the problem are using different hardwarde : HP & Toshiba Laptops.īoth are bios updated and Outlook 2016 / Win10 latest updates installed. I have the same issue reported from 2 users since few days, close to your thread opening date. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams. If you have feedback for TechNet Subscriber Support, Click here to learn more.

Please remember to mark the replies as answers if they helped. A new data file will be created automatically. Delete the original OST file and then restart Outlook. Select the IMAP account and then click Open File Location.ģ.

Go to File > Account Settings >Account Settings > Data Files.Ģ. To do this, please refer to the steps below.ġ. In case there is something wrong with the Outlook data file, we could try recreating a new OST data file and then check the result. I’d like to confirm with you whether the problem only occurs to IMAP accounts. Does this issue only happen to this user? If he/she log the account on another computer, will the same issue happen?įrom your description, IMAP account won't reconnect to the server after internet is recovered.

My computer is stuck in sleep mode